Privacy Policy

Paralinq International LLC – Privacy Policy

1. Introduction
Paralinq International LLC (“Paralinq”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you provide when purchasing and using our prepaid eSIM services (“Services”). This Privacy Policy (“Policy”) explains what information we collect, how we use and share it, and your rights concerning your data.

2. Scope and Applicability
This Policy applies to all customers and visitors who interact with Paralinq’s website, apps, and Services—including purchases of Maya Mobile eSIMs through our platform. By using or continuing to use our Services, you consent to the practices described in this Policy.

3. Data We Collect

  • Personal Data: Information that identifies you directly or indirectly, such as name, email address, billing address, phone number, and payment details.
  • Device and Usage Data: Information about your device (model, operating system), network usage (IP address, connection log), and Service usage metrics (data consumption, activation status).
  • Cookies & Similar Technologies: We use cookies, web beacons, and similar tools to enhance functionality, performance analysis, marketing, and security.

4. Methods of Collection

  • Directly from You: When you register, place an order, contact Support, or otherwise provide data.
  • Automatically: Through cookies, server logs, and third-party analytics (e.g., Google Analytics) to collect anonymized browser, OS, geographic, and navigation data.

5. Purposes of Processing

  • Service Delivery: To process your orders, activate eSIMs, manage your account, and communicate about Services.
  • Payments: To process billing and payments via our payment processor under strict confidentiality.
  • Improvement & Analytics: To analyze usage patterns, improve our website and Services, and develop new features.
  • Security & Fraud Prevention: To detect, prevent, and investigate fraudulent or unauthorized activities.
  • Marketing & Communications: To send transactional messages, service updates, and, where consented, promotional offers.

6. Legal Basis for Processing
We rely on the following lawful bases under applicable data protection laws (e.g., GDPR, CCPA):

  • Performance of a Contract: Processing is necessary to fulfill your purchase and Service agreement.
  • Legal Compliance: To comply with legal obligations (e.g., tax, reporting).
  • Legitimate Interests: For network security, fraud prevention, and business operations, balanced against your rights.
  • Consent: For optional marketing communications and some cookie-based tracking. You may withdraw consent at any time.

7. Sharing and Disclosure
We may share your data with:

  • Maya Mobile & Network Partners: To provision and manage eSIM connectivity.
  • Payment Processors: To process transactions under contract and confidentiality agreements.
  • Service Providers and Contractors: For hosting, analytics, email delivery, customer support, and fraud detection—each bound by similar privacy obligations.
  • Legal and Regulatory Authorities: When required by law, to enforce our Terms, or to protect rights and safety.

8. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:

  • Access, correct, update, or delete your personal data.
  • Restrict or object to certain processing activities (e.g., marketing).
  • Obtain a copy of your data in a portable format.
  • Withdraw consent where consent is the basis for processing.
    To exercise these rights, please contact us at [support email]. We will respond in accordance with applicable law.

9. Data Retention
We retain personal data only as long as necessary for the purposes described, or as required by law. Account-related data (eSIM activation, billing) is retained for up to 12 months after purchase or termination of Service, unless a longer period is needed for legal compliance or dispute resolution.

10. Cookies and Tracking
We use essential cookies for Service functionality and optional cookies for performance, analytics, and marketing. Your browser settings may allow you to disable or delete cookies; however, some features may not function without them.

11. International Data Transfers
As a global Service, we may transfer your data to Mexico (Maya Mobile’s data centers) and other jurisdictions. We ensure adequate safeguards—such as Standard Contractual Clauses—to protect your data in cross-border transfers.

12. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal data from minors. If you believe we have collected data from a child under 13, please contact us to request deletion.

13. Changes to This Policy
We may update this Policy periodically. We will post a revised date at the top and, for material changes, notify you via email or our website. Continued use of the Services after changes indicates acceptance of the updated Policy.

14. Contact Information
If you have questions or wish to exercise your privacy rights, contact:
[email protected]

Last updated: 11 September 2025