Privacy Policy

2. Scope and Applicability

This Policy applies to all customers and visitors who interact with Paralinq's website, apps, and Services — including purchases of Maya Mobile eSIMs through our platform. By using or continuing to use our Services, you consent to the practices described in this Policy.

3. Data We Collect

Personal Data

Information that identifies you directly or indirectly, such as name, email address, billing address, phone number, and payment details.

Device and Usage Data

Information about your device (model, operating system), network usage (IP address, connection log), and Service usage metrics (data consumption, activation status).

Cookies & Similar Technologies

We use cookies, web beacons, and similar tools to enhance functionality, performance analysis, marketing, and security.

4. Methods of Collection

Directly from You

When you register, place an order, contact Support, or otherwise provide data.

Automatically

Through cookies, server logs, and third-party analytics (e.g., Google Analytics) to collect anonymized browser, OS, geographic, and navigation data.

5. Purposes of Processing

Service Delivery

To process your orders, activate eSIMs, manage your account, and communicate about Services.

Payments

To process billing and payments via our payment processor under strict confidentiality.

Improvement & Analytics

To analyze usage patterns, improve our website and Services, and develop new features.

Security & Fraud Prevention

To detect, prevent, and investigate fraudulent or unauthorized activities.

Marketing & Communications

To send transactional messages, service updates, and, where consented, promotional offers.

6. Legal Basis for Processing

We rely on the following lawful bases under applicable data protection laws (e.g., GDPR, CCPA):

Performance of a Contract

Processing is necessary to fulfill your purchase and Service agreement.

Legal Compliance

To comply with legal obligations (e.g., tax, reporting).

Legitimate Interests

For network security, fraud prevention, and business operations, balanced against your rights.

Consent

For optional marketing communications and some cookie-based tracking. You may withdraw consent at any time.

7. Sharing and Disclosure

We may share your data with:

Maya Mobile & Network Partners

To provision and manage eSIM connectivity.

Payment Processors

To process transactions under contract and confidentiality agreements.

Service Providers and Contractors

For hosting, analytics, email delivery, customer support, and fraud detection — each bound by similar privacy obligations.

Legal and Regulatory Authorities

When required by law, to enforce our Terms, or to protect rights and safety.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, update, or delete your personal data.
• Restrict or object to certain processing activities (e.g., marketing).
• Obtain a copy of your data in a portable format.
• Withdraw consent where consent is the basis for processing.

To exercise these rights, please contact us at [email protected]. We will respond in accordance with applicable law.

9. Data Retention

We retain personal data only as long as necessary for the purposes described, or as required by law. Account-related data (eSIM activation, billing) is retained for up to 12 months after purchase or termination of Service, unless a longer period is needed for legal compliance or dispute resolution.

10. Cookies and Tracking

We use essential cookies for Service functionality and optional cookies for performance, analytics, and marketing. Your browser settings may allow you to disable or delete cookies; however, some features may not function without them.

11. International Data Transfers

As a global Service, we may transfer your data to Mexico (Maya Mobile's data centers) and other jurisdictions. We ensure adequate safeguards — such as Standard Contractual Clauses — to protect your data in cross-border transfers.

12. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal data from minors. If you believe we have collected data from a child under 13, please contact us to request deletion.

13. Changes to This Policy

We may update this Policy periodically. We will post a revised date at the top and, for material changes, notify you via email or our website. Continued use of the Services after changes indicates acceptance of the updated Policy.

14. Contact Information

If you have questions or wish to exercise your privacy rights, contact: [email protected]