Category FAQ

Compatible devices

Only the devices listed below are compatible with Worldcitisim eSIMs through automatic online activation. If your device isn’t on the list, it won’t be able to use our eSIM packages. Keep in mind: your phone must be unlocked and not…

eSIM Connectivity Troubleshooting

Sometimes your eSIM may show it’s connected, but you still can’t access the Internet on 4G LTE or 5G. This can lead to problems such as: If you experience any of these issues, try the steps below before deleting your…

“Unsupported eSIM” Error

If you receive the error: “Unsupported eSIM – This eSIM is from a carrier that is not currently supported on this iPhone.” after trying to activate your eSIM with a QR code or manual code, it usually means your iPhone…

Permanently Deleting an eSIM from Your Device

If your eSIM has expired or you no longer need it, you can remove it from your device. Once deleted, the eSIM will be permanently deactivated and cannot be reactivated. To use data again, you’ll need to purchase and activate…

How does an eSIM work?

An eSIM is a built-in, digital version of a SIM card that functions the same way as a physical one—it securely identifies your device and links it to a mobile network. In most cases, you can access 4G or 5G…

Will WhatsApp and iMessage work?

Will WhatsApp work with an eSIM? Yes. WhatsApp works perfectly fine with an eSIM. The app only uses your phone number once during the initial verification process. After that, WhatsApp only needs an internet connection to function. This means you…