Address
Paralinq international LLC
16192 Coastal Highway
Lewes, DE 19958
Support
Monday to Sunday: 9AM - 11PM
“Unsupported eSIM” Error
If you receive the error:
“Unsupported eSIM – This eSIM is from a carrier that is not currently supported on this iPhone.” after trying to activate your eSIM with a QR code or manual code, it usually means your iPhone is carrier-locked and cannot accept eSIM plans from other providers.
1. Check if your iPhone is unlocked
To confirm:
- Open Settings > General > About
- Find the Carrier Lock field
- If it says “No SIM restrictions”, your device is unlocked
- If it says anything else, your device is locked to a specific carrier
2. Unlock your device
If your iPhone is locked:
- Contact your carrier’s customer service (by phone or live chat)
- Ask them to unlock your device for use with any carrier
- Most carriers can complete this remotely (“over the air”)
- Once unlocked, try activating your eSIM again
3. Still seeing the error?
If your device shows as unlocked but you still get the “Unsupported eSIM” message, reach out to our support team with your device model and purchase region so we can check compatibility.